This Privacy Policy describes how ElAdawy LLC ("we," "us," or "our") collects, uses, discloses, and safeguards information in connection with our websites, software platforms, and related services (the "Services"). We are committed to handling personal data responsibly and in accordance with applicable data protection laws.
We collect information you provide directly, such as account registration details, business contact information, and communications with our support desk. We also automatically collect technical data, including IP address, device and browser characteristics, and usage logs, when you interact with the Services. Where you transact with us, limited billing information is collected to process payments.
We use the information we collect to provide, maintain, and improve the Services; to authenticate users and secure accounts; to process transactions; to respond to inquiries and provide support; to detect and prevent fraud or abuse; and to comply with legal obligations. We do not sell personal data.
Payment card transactions are processed through PCI-DSS compliant third-party payment infrastructure. We do not store full payment card numbers on our systems. Cardholder data is transmitted directly to our payment processors over encrypted channels, and we retain only limited transaction metadata necessary for accounting, reconciliation, and fraud prevention.
We may share information with trusted service providers who perform functions on our behalf — such as cloud hosting, payment processing, and analytics — under contractual obligations to protect the data. We may also disclose information where required by law, to enforce our agreements, or to protect the rights, property, and safety of ElAdawy LLC, our clients, and the public.
We maintain administrative, technical, and physical safeguards designed to protect personal data, including encryption in transit, access controls, and ongoing monitoring of our infrastructure. While no method of transmission or storage is completely secure, we work to protect information against unauthorized access, alteration, disclosure, or destruction.
We retain personal data for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we take reasonable steps to delete or anonymize it.
ElAdawy LLC operates with a registered office in the United States and an operational base in Giza, Egypt. As a result, information may be transferred to and processed in jurisdictions other than your own. Where such transfers occur, we take steps to ensure appropriate safeguards are in place consistent with applicable law.
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the processing of your personal data, as well as the right to object to certain processing or to data portability. To exercise any of these rights, please contact us using the details below. We will respond in accordance with applicable law.
We use cookies and similar technologies to operate the Services, remember preferences, maintain sessions, and analyze usage. You can manage cookie preferences through your browser settings; disabling certain cookies may affect the functionality of the Services.
The Services are intended for business and enterprise use and are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that such data has been collected, we will take steps to delete it.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the revised policy with an updated effective date, and where appropriate, provide additional notice.
For privacy inquiries or to exercise your rights, contact our administrative desk at support@eladawyllc.com, or by mail to ElAdawy LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, USA.